Job summary
As a Products and services call center agent, your main task will be to provide a high-quality customer service by providing detailed information about the company's products and services. You will be the preferred point of contact for customers, contributing to customer satisfaction and the promotion of products and services.
Responsibilities and tasks
- Advice and information
- Providing accurate and detailed information on the company's products by telephone.
- Advise customers on the choice of products according to their needs and expectations.
- Explain the technical features, benefits and guarantees of products.
- Handling calls
- Responding effectively to incoming customer calls.
- Handle enquiries, complaints and claims, ensuring they are resolved quickly and satisfactorily.
- Direct calls to the appropriate departments if necessary.
- Order tracking
- Follow up customer orders.
- Inform customers about the status of their orders and delivery times.
- Ongoing training
- Keep informed about new products and product updates in order to provide up-to-date information to customers.
- Participate in internal training courses to develop your product knowledge.
- Internal collaboration
- Collaborate with internal teams (sales, logistics, quality) to solve problems and improve processes.
Qualifications
- Qualifications 2 years' higher education
- Initial experience in customer service or teleconsulting is appreciated.
- Technical skills
- Excellent command of telephone communication.
- In-depth knowledge of the company's products.
- Mastery of IT tools and call management software.
- Sense of customer service and customer satisfaction.
- Ability to work under pressure and manage difficult situations.
- Team spirit and excellent interpersonal skills.
Working conditions
- 35 hours per week (part-time possible)
- Possibility of working from home
- Fixed salary + commission and bonuses
- Health insurance
- Company savings scheme
